Top Customer Engagement Tools 2021

Top Customer Engagement Tools 2021

The number of brands investing in the omnichannel experience has jumped from 20% to over 80% last year in 2020. Let’s check out top Customer Engagement tools for 2021,

Freshdesk – Freshdesk is a well-known cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unites conversations from the phone, email, web, chat, and social media, and helps you in resolving issues across channels in a very simple manner. With the help of Freshdesk, you can offer convenient self-service options, automate workflows, manage SLAs, and generate reports. Freshdesk is used by brands like Bridgestone, HP, DHL, Harvard University, etc.

Avaya – Avaya OneCloud Contact-Center-as-a-Service (CCaaS) is a cloud-based contact center solution developed for any size business that is willing to enhance its customer experiences. Avaya OneCloud CCaaS is a solution that delivers voice and digital channel customer engagement along with advanced self-service automation and employee productivity tools so that you can develop a true cloud-based customer service call center.

Zendesk – Zendesk is one of the popular names in the customer engagement software market. It offers an industry-leading customer service solution. On average, Zendesk increases agent productivity by 30% and customer satisfaction by 25%, at any scale. All your interactions with the customers are available in a single, dynamic interface with features such as pre-defined ticket responses, web widgets, and full customer history.

LiveChat – LiveChat software offers the fastest way to help your business customers. It is a help desk software where the user can engage with their customers effortlessly. With this customer engagement platform, you can easily help those customers who have queries and questions.

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