- City: Toronto and GTA
- State/Province: Ontario
- Country: Canada
- Listed: April 10, 2015 11:44 am
- Expires: This ad has expired
To apply for this position, please send your word document resume to email@example.com and visit us at www.flexmorestaffing.com
Patient Care Representative
Flexmore Staffing – Toronto
1. Scheduling referred patients in accordance with the treatment schedules in medical directives established by the prescribing physicians;
2. Ensure medical directives have all pertinent information and have been signed by the prescribing physician;
3. Ensure that patients are treated in accordance with prescribed medical directives;
4. Document tracking log data as per guidelines
5. Provide coordination of qualified personnel and physicians to ensure adequate care during patient infusions;
6. Coordinate, as required, with reimbursement coordinators and/or pharmacies to determine patient’s reimbursement status prior to scheduling appointments;
7. Ensure client sites have recommended emergency medications and supplies;
8. Provide prescribing physicians with a feedback report.
9. Keep track of the expiry date on medical directives and contact the referring physicians to provide current medical directives;
10. Report any adverse event, serious or non-serious, whether or not it is deemed drug related;
11. Assist team to ensure a continuum of service provided by all client coordinators;
12. Represent client in meetings, conferences and other business functions.
1. Business and/or Communication diploma/ degree.
2. Current knowledge and ability to coordinate client services.
3. Minimum of 2-5 years customer service experience (public and/or private)
4. Experience in managing high volume client enquiries.
5. Demonstrated superior organization and communication skills.
6. Computer literacy (MS Office, internet).
7. Fluent in English spoken and written.
8. Fluent in French an asset.
9. Clinic experience an asset
10. Medical terminology an asset
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